Photo: Getty ImagesElizabeth Hurleyfound herself stranded alongside thousands across America and the Caribbean.On Tuesday, the British actress went on Twitter to voice her frustration after being delayed at an airport in Antigua for twenty hours, calling her experience flying with British Airways “pretty dodgy service.“The airline left thousands of passengers grounded across airports in England, the United States, and Canada as of Tuesday morning following issues with the aircraft’s flight planning software which allows pilots to become familiarized with the weather conditions during their flight travel.According to Bloomberg, the software wasbeing upgraded, causing multiple delays overnight, with The Independent adding thatat least 35 flightsfaced some delay or cancellation.While British Airways explained in a separate statement to the BBC that there were no safety concerns that stemmed from the delays and statedthat the issues were resolved, multiple passengers, including Hurley, were left unsatisfied.“Still stranded- no food, water or hotel. Pretty dodgy service@British_Airways,” wrote Hurley in a series of tweets directed at the airline, expressing that she was given no alternatives for her travel experiences.“Still nothing from@british_airways. Extraordinary service! Finally, managed to find a taxi ourselves to escape airport after more than 12 hours with no food or water#avoidflying,” she wrote in her final tweet.While Hurley found an alternative method of travel, the airline responded to Hurley’s tweets hours later, writing, “Hi there Elizabeth. Can you DM us further details regarding this so we can have a closer look?“A representative for British Airways did not immediately respond to PEOPLE’s request for comment.RELATED VIDEO: Southwest Airlines Pilot Hangs Out of Cockpit to Retrieve Passenger’s Lost PhoneHurley is part of the increased amount of travelers that are using air travel as their method of transportation this holiday season.The Transportation Security Administrationannounced on Mondaythat it anticipates airport security checkpoints across the United States to beclose to pre-pandemic levels, with the busiest days expected to be on Thursday, Dec. 22, and Friday, Dec. 30.Never miss a story — sign up forPEOPLE’s free daily newsletterto stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories.“During the Thanksgiving travel period, we saw the highest throughput volume since 2019, and we expect that trend to continue over the upcoming holiday travel period,” said TSA Administrator David Pekoske. “We are prepared for the increased volume and expect to meet our wait time standards of 30 minutes or less in standard lanes and 10 minutes or less in TSA PreCheck lanes. However, there may be some situations where the capacity of a checkpoint is exceeded.”
Photo: Getty Images
Elizabeth Hurleyfound herself stranded alongside thousands across America and the Caribbean.On Tuesday, the British actress went on Twitter to voice her frustration after being delayed at an airport in Antigua for twenty hours, calling her experience flying with British Airways “pretty dodgy service.“The airline left thousands of passengers grounded across airports in England, the United States, and Canada as of Tuesday morning following issues with the aircraft’s flight planning software which allows pilots to become familiarized with the weather conditions during their flight travel.According to Bloomberg, the software wasbeing upgraded, causing multiple delays overnight, with The Independent adding thatat least 35 flightsfaced some delay or cancellation.While British Airways explained in a separate statement to the BBC that there were no safety concerns that stemmed from the delays and statedthat the issues were resolved, multiple passengers, including Hurley, were left unsatisfied.“Still stranded- no food, water or hotel. Pretty dodgy service@British_Airways,” wrote Hurley in a series of tweets directed at the airline, expressing that she was given no alternatives for her travel experiences.“Still nothing from@british_airways. Extraordinary service! Finally, managed to find a taxi ourselves to escape airport after more than 12 hours with no food or water#avoidflying,” she wrote in her final tweet.While Hurley found an alternative method of travel, the airline responded to Hurley’s tweets hours later, writing, “Hi there Elizabeth. Can you DM us further details regarding this so we can have a closer look?“A representative for British Airways did not immediately respond to PEOPLE’s request for comment.RELATED VIDEO: Southwest Airlines Pilot Hangs Out of Cockpit to Retrieve Passenger’s Lost PhoneHurley is part of the increased amount of travelers that are using air travel as their method of transportation this holiday season.The Transportation Security Administrationannounced on Mondaythat it anticipates airport security checkpoints across the United States to beclose to pre-pandemic levels, with the busiest days expected to be on Thursday, Dec. 22, and Friday, Dec. 30.Never miss a story — sign up forPEOPLE’s free daily newsletterto stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories.“During the Thanksgiving travel period, we saw the highest throughput volume since 2019, and we expect that trend to continue over the upcoming holiday travel period,” said TSA Administrator David Pekoske. “We are prepared for the increased volume and expect to meet our wait time standards of 30 minutes or less in standard lanes and 10 minutes or less in TSA PreCheck lanes. However, there may be some situations where the capacity of a checkpoint is exceeded.”
Elizabeth Hurleyfound herself stranded alongside thousands across America and the Caribbean.
On Tuesday, the British actress went on Twitter to voice her frustration after being delayed at an airport in Antigua for twenty hours, calling her experience flying with British Airways “pretty dodgy service.”
The airline left thousands of passengers grounded across airports in England, the United States, and Canada as of Tuesday morning following issues with the aircraft’s flight planning software which allows pilots to become familiarized with the weather conditions during their flight travel.
According to Bloomberg, the software wasbeing upgraded, causing multiple delays overnight, with The Independent adding thatat least 35 flightsfaced some delay or cancellation.
While British Airways explained in a separate statement to the BBC that there were no safety concerns that stemmed from the delays and statedthat the issues were resolved, multiple passengers, including Hurley, were left unsatisfied.
“Still stranded- no food, water or hotel. Pretty dodgy service@British_Airways,” wrote Hurley in a series of tweets directed at the airline, expressing that she was given no alternatives for her travel experiences.
“Still nothing from@british_airways. Extraordinary service! Finally, managed to find a taxi ourselves to escape airport after more than 12 hours with no food or water#avoidflying,” she wrote in her final tweet.
While Hurley found an alternative method of travel, the airline responded to Hurley’s tweets hours later, writing, “Hi there Elizabeth. Can you DM us further details regarding this so we can have a closer look?”
A representative for British Airways did not immediately respond to PEOPLE’s request for comment.
RELATED VIDEO: Southwest Airlines Pilot Hangs Out of Cockpit to Retrieve Passenger’s Lost Phone
Hurley is part of the increased amount of travelers that are using air travel as their method of transportation this holiday season.
The Transportation Security Administrationannounced on Mondaythat it anticipates airport security checkpoints across the United States to beclose to pre-pandemic levels, with the busiest days expected to be on Thursday, Dec. 22, and Friday, Dec. 30.
Never miss a story — sign up forPEOPLE’s free daily newsletterto stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories.
“During the Thanksgiving travel period, we saw the highest throughput volume since 2019, and we expect that trend to continue over the upcoming holiday travel period,” said TSA Administrator David Pekoske. “We are prepared for the increased volume and expect to meet our wait time standards of 30 minutes or less in standard lanes and 10 minutes or less in TSA PreCheck lanes. However, there may be some situations where the capacity of a checkpoint is exceeded.”
source: people.com