Taylor Swift Fans Planning to Sue Ticketmaster After Eras Tour Ticketing Controversy: Report

Mar. 15, 2025

Taylor Swift.Photo: Amy Sussman/Getty

Swifties are not afraid to take legal action.

More than two dozenTaylor Swiftfans are planning to sue Live Nation Entertainment, the parent company for Ticketmaster, after the the way ticket sales for her upcoming Eras Tour went down last month.

The plaintiffs are seeking a penalty of $2,500 against Ticketmaster for every violation of Business and Professions Code section 17200.

The documents, which are seemingly set to be filed in Los Angeles, were published on Friday and cite the “disaster” that occurred on Nov. 15 and Nov. 16, along with the “cancellation of general sale tickets scheduled for Nov. 18.”

The suit goes on to allege that the secondary ticket market forced “fans to buy more expensive tickets,” which Ticketmaster profited from as it received “additional fees from every time the tickets” were resold.

Live Nation Entertainment did not immediately respond to PEOPLE’s request for comment.

On Nov. 19, after the ticketing service canceled the general sale for the tour, Ticketmaster issued an apology.

“We strive to make ticket buying as easy as possible for fans, but thathasn’t been the case for many peopletrying to buy tickets forTaylor Swift| The Eras Tour,” Ticketmaster prefaced in the statement. “First, we want to apologize to Taylor and all of her fans — especially those who had a terrible experience trying to purchase tickets.”

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“Next, we feel we owe it to everyone to share some information to help explain what happened,” the statement continued.

Ticketmaster said that around 15% of users experienced issues, some of whom lost tickets they had carted. They blamed the “unprecedented traffic” on a “staggering number of bot attacks as well as fans who didn’t have codes,” with 3.5 billion total system requests, four times higher than its previous peak.

Swift has since called out Ticketmaster, although she didn’t directly name the company in a statement that said that the chaotic presale “really pisses me off.”

“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could,” Swift wrote on her Instagram Story. “It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.”

source: people.com